In the earlier days, the IT infrastructure of a particular client was handled entirely on client premises. But as IT operations have evolved and have started supporting different business needs, this model has not been capable in terms of scalability and cost-effectiveness.
With the arrival of Remote Infrastructure Management in the last decade, there has been a transformation in the field of technology for organizations as now they have an advantage in cost through resources augmentation approach. Over a period of time, there have been innovations that have been made in the field of technology and their technological processes which in turn have led to the advancement of end – to – end infrastructure solutions who in fact have acted as a strategic enabler for CIO’s and have offered more benefits than just cost arbitrage. These infrastructure solutions deliver higher turnaround time, availability & efficiency with a compelling value proposition.
Classic Infrastructure management system offerings include Managed Services (Data center management, Network, End-User Computing, Security, Application and Cloud Infrastructure and Mainframe), Professional Services & Integrated Support Services (Operations Management, Asset Management, Service Desk & Monitoring).
However, since there has been a constant hunt for more value and need to differentiate their services by the customer, it has led to enhanced focus on Process, People, and Technology across the service lifecycle. Certain frameworks like 6 Sigma, LEAN & ITIL that offer certain pointers that help to fine-tune service delivery to clients according to standards. Technology industry or infrastructure management Industry, in general, is always in a state of transition. Clients these days expect innovation and leadership in thoughts for existing and future technologies and expect their technology partners to help them in transforming their business. They expect them to not only help them to keep the business but also bring out assured business benefits and continuous improvements.
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Hence, in this situation, a technological partner’s ability to offer innovative solutions and their digitalization capabilities play a critical part. These platforms or accelerators act as value multipliers for providing infrastructure management services that therefore lead to improvement in services at lower costs. The entire process ranges from portfolio analysis to management of day-to-day operations:
- Outsourcing Portfolio Planning
- Due Diligence and Transition
- Project Management
- Run Book Automation
- Infrastructure Inventory Planning and Tracking
- Infrastructure Monitoring and Management
To know about: Cloud Computing and its Benefits
To summarize, automation and digitalization which were before considered as a differentiator for infrastructure management are now becoming an attribute that customers see a value of service provider’s capabilities to provide the services.